Hard Road
"Don't forget to sleep," I tell him as I'm going out the door to work. At 8 am, he's been home less than an hour after an hour long commute, and he's still working. There are schedules to arrange and payroll to approve, email and phone calls to answer and figurative fires to put out. Remembering to sleep is a real concern. During the holiday buying season, his company is at its busiest, and the shipping operation he manages at two warehouses is the focal point of that activity. There are hordes of temporary workers to train and to inspire to care about a job that demands attention to details and a quick pace. There are daily struggles with equipment and technology, delivery schedules and personalities under pressure. The business goes around the clock this time of year. Managers and supervisors have divided up the shifts so there's always someone in each warehouse to guide the workflow and respond to the...